First Edge

Code of Practice

The purpose of this code of practice
We hope our code of practice helps you access details of our services and products, by understanding what you can expect from us after you’ve registered with First-Edge service’s.

How to contact us
1. Contacting us online
The best way of contacting us is to do so online. The contact us links lead to specially designed email online services. These collect the information we need to deal with your enquiry quickly.

Our service philosophy
We’re dedicated to being the base from which we can manage your Business and explore your Personal future lifestyle.

We hope to put ‘the world at your fingertips’ by making First-Edge service help you put to use all our business activities.

We want your First-Edge services and experience to be rewarding, productive and successful.

To help achieve this, we aim to provide you with:

a range of access packages, tools and services to help you make the most of you're Business.

a service that’s simple to use, all the time through your PA.

Your pa is trained in discussing all the opportunities available and will be looking for your feedback.

We care about the quality of service you receive, and we want to help you make the most of it.

Our range of services
We offer a wide range of First-Edge product packages and options for business customers.

Customer service
Our service is used differently by a very colourful range of clients. We research how our customers use our services. Our teams and Counsels are on hand during working hours each day to help you get the most out of our service.

We value your opinion on whether you feel you're getting value for your money from First-Edge.

Your satisfaction is important to us. That’s why we regularly talk to a sample of our customers – we learn from you how to keep improving First-Edge services.

We aim to offer you an inspirational service without any hassle. We hope you find the potential of First-Edge services as exciting as we do.

Quality of service
First-Edge is connected to a large internet server that’s connected to the World Wide Web. Usage speed may vary depending on how many people are online. We do our best to give you an excellent quality of service at all times.

Here are some points on our service reliability
Our service (access, email and hosting) is designed to be available 24 hours a day, every day

The main service capabilities (including email) have been designed with extra components to reduce the risk of a single equipment failure causing a total loss of service

All planned maintenance and incremental backup service upgrades are scheduled for completion outside normal business hours. We don’t offer any service level guarantees, and under our terms of service, we aren’t liable for indirect or resulting losses.

Registering for First-Edge Magazine
You can sign up online for First-Edge magazine services and products, and you're agreeing to receive services immediately. If you require one of our personnel to meet you immediately, please state the reason why, and our customer service dept will look into your registration details.

To find out more about what we’re committed to providing you email our customer service

Communicating with you
We try to make it as easy as possible for you to do so at any time by using your phone, direct mobile line, or email, and on most days. All our contact details are published on our website. We have to tell you about any changes that affect the terms and conditions of our service, giving you 14 days’ notice of any changes.

Here are our current Terms & Conditions

First-Edge Terms & Conditions
We'll also keep you up to date with more routine service changes that don't affect our Terms & Conditions of service.

We send all our service communications to your main email address - the address you chose when you signed up for the service (for example, your.name@First-Edge .co.uk)

If you use a different address, we strongly advise that you regularly check your main email address for any important information received from your pa or from our customer services.

Receiving marketing and other information
Apart from communicating with you about matters that affect you as a member, we also allow you to receive other information, including any new First-Edge products and special offers.

What we’re doing to be socially responsible
We want your use of our service to be an enjoyable experience.

What we’re doing for Charities
With our monthly FE Magazine we want our reader to access all our online communications as easily as possible, so they can contribute to their chosen charity.

We value your feedback
You are important to us and we value your feedback. If you have any suggestions or questions about this code of practice, please email us.

Cancelling First-Edge Service’s
Your FM Magazine service can be cancelled by either party (you or us), giving the other party 28 days' notice. To find out more about cancelling the service (including exceptions to the above notice period), please see our Terms & Conditions

We may cancel your service if you break any of our guidelines.

First-Edge will not be responsible for sorting out any complicated problems, such as those involving hardware or network problems, but we can pass them to a specialist internet company, which is chargeable. We’ll tell you when we expect to have a full response, and agree on a follow-up time and method.

A specialist internet company can support you by phone, email, and in certain circumstances, by an engineer visiting your premises.

Sorting out disagreements
If you've gone through our complaints procedure and we're still not able to help you, an independent 'dispute resolution' process may be available. This is managed by the Office of the Ombudsman.

Main Sitee

Code of Practice The purpose of this code of practice We hope our code of practice helps you access details of our services and products, by understanding what you can expect from us after you’ve registered with First-Edge service’s. How to contact us 1. Contacting us online The best way of contacting us is to do so online. The contact us links lead to specially designed email online services. These collect the information we need to deal with your enquiry quickly. Our service philosophy We’re dedicated to being the base from which we can manage your Business and explore your Personal future lifestyle. We hope to put ‘the world at your fingertips’ by making First-Edge service help you put to use all our business activities. We want your First-Edge services and experience to be rewarding, productive and successful. To help achieve this, we aim to provide you with: a range of access packages, tools and services to help you make the most of you're Business. a service that’s simple to use, all the time through your PA. Your pa is trained in discussing all the opportunities available and will be looking for your feedback. We care about the quality of service you receive, and we want to help you make the most of it. Our range of services We offer a wide range of First-Edge product packages and options for business customers. Customer service Our service is used differently by a very colourful range of clients. We research how our customers use our services. Our teams and Counsels are on hand during working hours each day to help you get the most out of our service. We value your opinion on whether you feel you're getting value for your money from First-Edge. Your satisfaction is important to us. That’s why we regularly talk to a sample of our customers – we learn from you how to keep improving First-Edge services. We aim to offer you an inspirational service without any hassle. We hope you find the potential of First-Edge services as exciting as we do. Quality of service First-Edge is connected to a large internet server that’s connected to the World Wide Web. Usage speed may vary depending on how many people are online. We do our best to give you an excellent quality of service at all times. Here are some points on our service reliability Our service (access, email and hosting) is designed to be available 24 hours a day, every day The main service capabilities (including email) have been designed with extra components to reduce the risk of a single equipment failure causing a total loss of service All planned maintenance and incremental backup service upgrades are scheduled for completion outside normal business hours. We don’t offer any service level guarantees, and under our terms of service, we aren’t liable for indirect or resulting losses. Registering for First-Edge Magazine You can sign up online for First-Edge magazine services and products, and you're agreeing to receive services immediately. If you require one of our personnel to meet you immediately, please state the reason why, and our customer service dept will look into your registration details. To find out more about what we’re committed to providing you email our customer service Communicating with you We try to make it as easy as possible for you to do so at any time by using your phone, direct mobile line, or email, and on most days. All our contact details are published on our website. We have to tell you about any changes that affect the terms and conditions of our service, giving you 14 days’ notice of any changes. Here are our current Terms & Conditions First-Edge Terms & Conditions We'll also keep you up to date with more routine service changes that don't affect our Terms & Conditions of service. We send all our service communications to your main email address - the address you chose when you signed up for the service (for example, your.name@First-Edge .co.uk) If you use a different address, we strongly advise that you regularly check your main email address for any important information received from your pa or from our customer services. Receiving marketing and other information Apart from communicating with you about matters that affect you as a member, we also allow you to receive other information, including any new First-Edge products and special offers. What we’re doing to be socially responsible We want your use of our service to be an enjoyable experience. What we’re doing for Charities With our monthly FE Magazine we want our reader to access all our online communications as easily as possible, so they can contribute to their chosen charity. We value your feedback You are important to us and we value your feedback. If you have any suggestions or questions about this code of practice, please email us. Cancelling First-Edge Service’s Your FM Magazine service can be cancelled by either party (you or us), giving the other party 28 days' notice. To find out more about cancelling the service (including exceptions to the above notice period), please see our Terms & Conditions We may cancel your service if you break any of our guidelines. First-Edge will not be responsible for sorting out any complicated problems, such as those involving hardware or network problems, but we can pass them to a specialist internet company, which is chargeable. We’ll tell you when we expect to have a full response, and agree on a follow-up time and method. A specialist internet company can support you by phone, email, and in certain circumstances, by an engineer visiting your premises. Sorting out disagreements If you've gone through our complaints procedure and we're still not able to help you, an independent 'dispute resolution' process may be available. This is managed by the Office of the Ombudsman. Main Sitee

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